Intex Warranty
Thank you for choosing an Intex product! For your peace of mind, subject to the product purchased, your new investment may be eligible for Intex Warranty registration. Complete the form to register your warranty. By registering your product you also give consent to benefit from receiving marketing communications from Intex International.
Warranty Statement:
Intex Group International Pty Ltd (Intex) guarantees that all products manufactured by and or for Intex shall be free from defects under normal use. Your registered warranty means that the product you have purchased is covered against such defects, in accordance with any specific warranty period and conditions stated in the manual enclosed with the product.
Warranty may invalidate due to:
- Expiry of the warranty period.
- Incorrect and unsuited product use (i.e. not in accordance with Intex operation manual).
- Unfulfilled specified product service or maintenance requirements.
- Careless and unsuited product handling (i.e. damage caused by impacts, falls and climatic influences).
- Wear and tear to normal wearing parts (e.g. brushes, bearings, sleeves, consumable accessories etc).
- Battery Pack faults or defects after 700 charging cycles (even if identified inside the warranty period).
- Product changes or modifications made from the new and original state without prior written approval from Intex.
- Service and or repairs performed by non-Authorised Intex Service Agents and or personnel.
- Non-original and genuine Intex spare parts, accessories and or consumable materials used.
- The product not being manufactured by and or for Intex.
- The product not being purchased from Intex or an Authorised Intex Reseller.
- Intex and or the Authorised Intex Reseller not having been paid in full for the product.
Intex Returns
Intex Shop Returns
Intex offers Lifetime Returns for products purchased on Intex Shop. This allows Intex Shop customers to return any unused* product for a refund or exchange any time and for any reason.
*Product must be returned to Intex in their original packaging, in saleable condition, unworn and unwashed, packed in a suitable outer carton.
Products purchased on Intex Shop cannot be returned to Intex partner stores.
Clearance products cannot be returned due to change of mind.
Distributors Store Returns
Purchases made at Intex partner stores are not eligible for the Lifetime Returns offer. Such product must be returned directly to the Intex partner store it was initially purchased from and refunds or exchanges are subject to the partner stores discretion.
Products purchased on Intex Shop cannot be returned to Intex partner stores.
Product Warranty
Product with a workmanship or material flaw can be returned under warranty for a refund or exchange if the product was manufactured less than 12 months ago. Some Intex products have specific written guarantees and warranties.
Please read the products label or manual for specific guidelines and return information or contact our customer service team at salessupport@intex.com.au
How do I return an Intex product
You can initiate a return by contacting our customer service team at salessupport@intex.com.au. They will guide you through the process and provide you with the necessary instructions. Once we receive the eligible returned product, we will process your refund or exchange according to our policy.
For more information, please visit the Intex Three-Fold Guarantee. If the store is unable to assist you, please contact us.